Phone, Mail or Remote support in the customer area
Got a problem? We have the solution!
Hotline
Our hotline is at your disposal to inform you or to help you as soon as possible.
🇨🇭 +41 32 545 36 02
🇫🇷 +33 4 37 54 79 46
🇬🇧 +44 20 4570 4323
Our hotline is available from :
Mon. – Fri. 08:00-12:30 – 13:00-16:30
Ticketing system
Open and track your tickets in a simple and intuitive way. All your ticket information is saved and stored within the portal.
Access your DBE Support Web Portal space with a single click:
Email request
You can also contact us by e-mail at customercare@dbexcellence.online.
The response time is defined in your support contract. We guarantee that our support team will make every effort to contact you and resolve the issue as quickly as possible.
Optimize your support requests
Designate an internal contact (key user) to filter support requests
Group requests to optimize interventions
Document the incident report with screenshots and a description of the process causing the problem
